bet jilli Privacy Policy

Last Updated: 2025

1 Introduction and Scope

bet jilli is an online gaming and betting platform operated for Bangladeshi users. We fully respect the privacy of our members and are committed to maintaining the highest standards in protecting their personal information.

This privacy policy explains what types of information bet jilli collects, why it collects them, how that information is stored and processed, with whom it may be shared, and what rights you have over your information. This policy applies to our website, mobile applications (Android and iOS), and all other digital services of bet jilli.

Persons under the age of 21 are not permitted to register on bet jilli. Verifying a user's age is an integral part of our information collection process.

2 Information We Collect

bet jilli collects user information for various purposes. The types of information collected are described in detail below.

2.1 Information Provided Directly

Information you provide directly when creating or using an account includes:

• Full name and date of birth
• Email address and mobile number
• Home address and national ID or passport details (for identity verification)
• Payment information — such as bKash, Nagad, Rocket or Upay account numbers
• Any information you provide via support chat or email

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device type, operating system and browser version
• IP address and approximate geographic location
• Page visits, click patterns and session duration
• Gaming activity — bet amounts, win/loss history and preferred game categories
• Login times and frequency

2.3 Information Received from Third Parties

In some cases we may also receive information through legitimate third parties, such as identity verification agencies, payment processors or fraud prevention service providers. This information is used solely for security and compliance purposes.

3 Purpose of Using Information

bet jilli uses the information collected for the specific purposes described below:

• Creating accounts, verifying identity and keeping logins secure
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay and bank transfer
• Managing the delivery of bonuses, promotions and rewards
• Providing customer service and live chat support
• Ensuring platform security and preventing fraud
• Analysing usage patterns to improve the quality of service
• Meeting applicable legal obligations
• Monitoring user activity under responsible gaming policy

We do not sell your information to third parties for any marketing purpose without your consent.

4 Data Storage and Security

bet jilli applies industry-standard technical and organisational measures to protect user data.

4.1 Encryption and Technical Security

All our data transmissions are protected by SSL (Secure Socket Layer) encryption. Sensitive information — such as passwords and payment details — is stored in encrypted form. Our servers are housed in secure data centres and undergo regular security audits.

4.2 Data Retention Period

Information is retained for a defined period while your account is active and after it is closed, in line with legal obligations. Records of financial transactions generally need to be kept for an extended period. Once the retention period ends, information is securely deleted or anonymised.

4.3 Staff Access

Only authorised staff may access users' personal information, and only to the extent necessary for carrying out their duties. All staff work under strict confidentiality agreements.

5 Data Sharing Policy

bet jilli does not share your personal information with third parties except in the limited circumstances listed below:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay or the relevant bank to complete deposits and withdrawals.
• Identity verification services: Relevant information may be shared with authorised verification agencies to confirm account legitimacy.
• Technology partners: Contracted technology service providers may have limited access to information for the purpose of operating and maintaining the platform.
• Legal obligations: We may be legally required to provide information in response to a court order or a lawful request from a government authority.

Under no circumstances do we sell your information to advertisers or data brokers.

6 Cookies and Tracking Technologies

bet jilli uses cookies and similar tracking technologies to keep the platform running properly and to improve the user experience.

6.1 Types and Purpose of Cookies

• Essential cookies: These are necessary to maintain login sessions and run the core functions of the platform.
• Performance cookies: These help identify which pages are used most and where errors occur.
• Preference cookies: These remember your language preferences and display settings.
• Analytics cookies: These are used to review overall user behaviour and improve the platform.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

7 Your Rights

bet jilli recognises the following rights for every member regarding their personal information:

7.1 Right to Access and Correct Information

You may contact us at any time to request a copy of the information we hold about you. You also have the right to request correction of any information that is inaccurate or incomplete.

7.2 Right to Delete Information

You may request deletion of information that is no longer necessary beyond legal obligations. However, this request may be partially limited for active accounts or where information must be retained for legal reasons.

7.3 Right to Object to Processing

You may object to the processing of your information for certain purposes. For example, you have the right to opt out of marketing communications.

7.4 Right to Data Portability

You have the right to receive your information in a common, machine-readable format so that it can be transferred elsewhere if needed.

8 Responsible Gaming and Data Protection

To ensure responsible gaming on bet jilli, we analyse data on members' gaming activity. This analysis makes it possible to identify unusual or risky behaviour, and is done solely for the protection of the member.

Members can set deposit limits, control session time or use the temporary self-exclusion feature themselves. Information related to these actions is also stored securely.

9 Privacy of Minors

bet jilli strictly prohibits registration and use of its services by anyone under the age of 21 (for users aged 21+). We do not knowingly collect any information from minors. Age verification is mandatory during the registration process. If it is ever found that a minor has created an account, that account will be closed and the associated information will be deleted.

10 International Data Transfers

For the technical infrastructure required to operate bet jilli's services, some data may be processed on servers located outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the destination country or organisation, and that protection is guaranteed through contractual agreements.

11 Policy Changes and Updates

bet jilli may update this privacy policy from time to time based on changes to services or legal requirements. For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after a change is made will be considered acceptance of the new policy.

The date shown at the top of this page indicates the date of the most recent update.

12 Contact

If you have any questions about this privacy policy or any requests regarding your information, please contact the bet jilli support team. Our support service is available in both Bengali and English, seven days a week, 24 hours a day, via live chat and email.

Email: [email protected]

For general queries, you will find answers to various questions in our FAQ section. To learn more about bet jilli, visit the About Us page.